Hours of Operation:

Monday - Friday

10 AM - 6 PM (EST)

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© 2019 QQ Studio. All Rights Reserved.

Privacy Notice

QQ Studio knows you care how information about you is processed, shared and stored. We appreciate your trust in our commitment to process, share and store such data with your privacy and rights in mind.

Whether you are a registered or simply browsing our website, we are considered the “controller” of your personal data. In this privacy policy, you will learn how we use your data and your rights as a visitor and customer.

 

We collect data about you in two ways, by your submission and through the use of third party services:

By your submission:

  1. Creating an account

  2. Submitting a form to us

  3. Placing an order

 

Through third party services:

  1. When you browse our website, click on buttons, or submit forms

  2. When you use our live chat service

What types of data we collect

Contact Details – Name, email address, phone number are some examples of contact details we collect

Data that indirectly identifies you – Browser type and version, operating system and version, geolocation information are some examples of data that can indirectly identify you.

Data on how you use our website – What pages you’ve browsed, time you spent on those pages, buttons you clicked on our website, page loading times are some examples of your website usage data.

We do not collect sensitive personal data such as your racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences.

QQ Studio is not marketed or directed towards children. Our products and services are intended for use by those above the age of 13. We do not knowingly collect data on users below the age of 13.

 

How and why we use your data

We only use your data for specific reasons where we have a legal basis, as outlined below:

Shipping your orders to you: We use your shipping information (Name, Street Address, City, State, Zip Code) to ship your order to you. Legal basis: contract

Customer Support: This comes in automated form (such as order shipment confirmation emails) and manual contact by one of our support members. We only reach out to you by your request or to help you resolve any issues you are having with our products or services. Legal basis: contract

Maintaining website functions: Functions such as logging into your account requires us to store your account details such as your email address. Legal basis: legitimate interests

Improving our products and services: Periodically, we analyze the browsing and shopping experience of our customers as a whole to improve our products and services. Legal basis: legitimate interests

Marketing Emails (only with your consent): We may send you emails about our product offerings and discounts only if you have opted-in, giving us your consent. Legal basis: consent

Defining Legal Basis:

Contract - Processing your data is necessary in providing the goods or services you are purchasing from us. You may choose to not provide this information, but you will not be able to do things like place an order or complete a contact form.

Legitimate interests - Processing your data is necessary for our purposes we deem to be our legitimate interests. We always place your rights and interests above our legitimate interests, and will only process your data if it is necessary to achieve our legitimate interests.

Consent - Processing your data is only performed for specific reasons which you've consented to such as opting in to receiving marketing emails.

 

These legitimate interests include:

  1. Learning our customers’ experience of our products and services to improve our website functions, layouts, design

  2. Delivering, developing, creating, and improving our products and services

  3. Send you marketing emails about subject matters that you care about (opt-in only)

  4. Improving our data security to protect your privacy

 

Your options

  1. By placing an order with us and providing us with your personal data, you consent to our processing for reasons defined above (see "How and why we use your data") 

  2. You can choose not to provide us with your personal data. However, without this data, we can’t contact you or sell our products to you.

  3. You can choose to disable and delete cookies in your browser settings.

  4. You can request us to remove you from marketing campaigns. You will only be included in marketing campaigns if you opt-in. You may also request to be removed if you have previously opted-in by emailing us at qq.notifications@gmail.com.

 

Your rights

You have the right to inquire about:

  1. the categories of data we’re processing

  2. the purposes of data processing

  3. the categories of third parties to whom the data may be disclosed

  4. how long the data will be stored (or the criteria used to determine that period)

  5. your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

  • You have the right to access your personal data that we store.

  • You have the right to correct your personal data that we store.

  • You can object to being profiled or having automated decisions made about you.

  • We may use your data to profile or make automated decisions about you to help us improve our products and services.

  • You have the right to port your data to another business. If it is technically possible, we will transfer your data to you in a csv format. We will not do so if this discloses the information of another individual.

  • You have the right to have your data erased from our storage.

  • You have the right to file a complaint to the Federal Trade Commission. You may reach the FTC’s Consumer Response Center at 1-877-FTC-HELP (1-877-382-4357)

How do we use cookies?

Our website uses cookies to collect data about your browsing and shopping experience. If you do not adjust your browser to block cookies, you will receive cookies from us and our third party services when you browse our website. If you do not wish to receive these cookies from us, you may disable them through your browser's settings. Please refer to your browser's help instructions on disabling cookies. You may also choose to delete the cookies from your browser.

How is your data protected?

QQ Studio respects the privacy of our customers and all individuals that we collect data on. We operate with strict physical, digital, electronic and managerial procedures to protect the privacy of the data we store.

Where do we store information?

We only store collected information in our offices in the New York. Third party storage methods are outlined below under Third Party Services Used

Third parties who process your information:

Service Provider: Shipstation (privacy policy)

Data collected or shared: Shipping information, data that identifies you

Purpose: Shipstation helps improve our order fulfillment by performing actions such as purchasing shipping and printing shipping labels.

Place of processing: US

 

Service Provider: Google Analytics (privacy policy)

Data collected or shared: how you browse our website, data that identifies you, cookies

Purpose: Google Analytics is a web analytics service. We use it to understand the browsing experience of our visitors and customers

Place of processing: US

 

Service Provider: Tidio Chat (privacy policy)

Data collected or shared: contact information, data that identifies you

Purpose: Tidio Chat is a web live chat service that allows us to chat live with our customers to answer questions and provide support on our products and services.

Place of processing: EU

 

Service Provider: Gmail (privacy policy)

Data collected or shared: contact information, data that identifies you

Purpose: Gmail is an email service that allows us to send and receive emails between our customers and our customer support members.

Place of processing: US

Service Provider: Paypal (privacy policy)

Data collected or shared: financial information, data that identifies you

Purpose: Paypal processing payments for us. QQ Studio does not have access to financial information such as your credit card information. Your financial information is encrypted and processed by Paypal.

Place of processing: US and worldwide

Service Provider: WIx.com (privacy policy)

Data collected or shared: contact information, data that identifies you

Purpose: Wix is a web development platform that we use to keep our website running. Visitor and customer order information is collected and stored by Wix (financial information is NOT collected or stored by Wix).

Place of processing: US and EU